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Impact on Property

If the emergency affected your home or personal belongings in some way, it is important that you:

Whitesands, Dumfries

  • Check your home for any damaged caused by the emergency
  • Call your insurance provider as soon as possible and follow their instructions; which may include not disposing of any damaged goods until your insurers have had a chance to inspect them
  • Take pictures of all damages and keep detailed records of any repair work and cleaning costs
  • Make arrangements for any structural or maintenance repairs
  • Be aware of bogus traders who may show up after every disaster:
    • Always get a written quotation (your insurer will require this) and make sure that it is on letter headed paper with landline contact numbers and an address you have checked
    • Never pay in advance and only pay up when the work is done and you are happy with it
    • Always get a receipt for the payment
    • To be sure, check with the Council's Environmental (Trading) Standards Department to get advice



Clearing up after a flood

  • Wear waterproof clothing and gloves. Flood water can contain sewage, chemicals and/or animal waste.
  • Seek advice from utility suppliers before using utilities. The mix of electricity and water can be very dangerous
  • Shovel mud away evenly from both sides of the wall to stop the pressure building up on one side
  • You can clean and disinfect your property using ordinary household products
  • Dispose of any food that may have been contaminated
  • A garden hose is useful for washing down. Do not use high pressure hoses as they can blast contaminated matter into the air

Contact Details

Community Resilience
Dumfries and Galloway Council
118 English Street
Dumfries
DG1 2DE

Tel: 01387 260046

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